Terms and Conditions
These Terms and Conditions (“Terms”) apply when you buy website design, hosting or related services from VG Digital Solutions Limited. By paying for a plan, asking us to start work, or continuing to use the services after we send you these Terms, you agree to them.
A short summary of what each plan includes is on our plans page. If there is any difference between that page and these Terms, these Terms apply.
1. Who we are
VG Digital Solutions Limited (“we”, “us”, “our”)
Company No. 17195224 · Registered in England & Wales
The Stamp Exchange, 7 Westgate Road, Newcastle upon Tyne, NE1 1SA
Email: info@vgdigitalsolutions.com
Phone: 0191 922 2952
2. Business customers
Our services are supplied to businesses, sole traders and other organisations for business use. You confirm you are buying as a business customer, not as a consumer. The Consumer Rights Act 2015 and the consumer cooling-off rules in the Consumer Contracts Regulations 2013 do not apply to these Terms, except where the law says they must.
3. The plans
We offer two monthly website plans, referred to in these Terms as Option 1 and Option 2, plus an optional Google ranking add-on. Marketing names on the plans page may change; if they do, these names still apply.
- Option 1 — £14.99 per month
- Option 2 — £24.99 per month
- Google ranking (optional add-on) — £187.99 per month
For a breakdown of what is included on each plan and on the Google ranking add-on, see the plans page. Features listed there form part of the relevant plan or add-on, subject to these Terms (including fair usage, revision limits, domain rules, email, and the ranking / Google clauses below).
Google ranking is an add-on. It does not include the website, hosting, or the items in Option 1 or Option 2 unless you also take one of those website plans.
4. When payment is due and when the site goes live
The monthly fee is due on completion of the website design, once you have confirmed you are happy for the site to go live (or we reasonably treat the design as complete after we have asked for your go-ahead and you have not raised outstanding design changes within a reasonable time).
After we receive the first payment, we will host the website within 24 hours. It is usually much faster.
Hosting and the other monthly services do not start until the first payment has cleared. We may withhold the live site, domain connection, email or SEO work until payment is received.
If we register a domain with your go-ahead and you then do not start paying for a plan, we may charge you up to £20 to cover our costs for that domain and setup. That is not a plan fee.
Once that amount is paid, we will transfer the domain into your name and to a provider you nominate, at no further cost from us. That is separate from the £40 cancellation handover fee in the cancellation clause, which only applies after a paid plan.
5. Google indexing (all plans)
When the site is hosted, we will submit it for Google indexing according to the plan you have chosen.
We have no control over when Google will index the site, whether it will index every page, or how high the site will appear in search results. Those decisions are made by Google and can change at any time. Nothing in these Terms is a promise of a ranking, a listing date, or a position in search results.
6. Option 1
On Option 1 the website is designed and hosted for £14.99 per month. It includes the items shown for Option 1 on the plans page, including five pages.
The included domain on Option 1 is a .co.uk domain. A .uk or .com domain is not included on Option 1.
Once the site is hosted, changes to the site are charged at £25 per batch. A batch is up to twenty (20) images or five (5) pages of content. Extra pages beyond the five included pages are quoted separately. Unused batch allowance does not roll over.
What we will (and will not) change on a paid batch is set out under Change requests below. That also applies to unlimited changes on Option 2.
Change requests (Option 1 and Option 2)
We only accept change requests from you, the client. We will not take change instructions from third parties.
Included changes are text and image updates only. Style changes (look and feel, layout, colours or similar design work), code changes and metadata changes are not included in Option 1 batches or in Option 2 unlimited changes.
Style, code or metadata work, or anything else outside text and image updates, needs a custom quote. Email info@vgdigitalsolutions.com for a quote.
7. Option 2
On Option 2 you pay £24.99 per month. It includes everything in Option 1, plus the extra items shown for Option 2 on the plans page, including a .uk, .co.uk or .com domain, 1GB email forwarding, a contact form and one logo design.
Unlimited changes*
On Option 2, “unlimited changes” is subject to our fair usage policy and to the Change requests rules above. Fair usage means a maximum of one change request per month. Each change request may include up to twenty (20) images and five (5) pages of content. Extra requests in the same month, or work beyond that size, may be refused, queued to the next month, or quoted as paid work.
We decide, acting reasonably, whether a request is one change or several. Included work is text and image updates only, as set out under Change requests.
Logo design
The logo design is included once during the life of the Option 2 subscription. It is limited to two revisions. After two revisions, or if you want another logo later, additional logo design is £25 each (plus any extra revision rounds we agree in writing).
Facebook ad design is not included. If you want a Facebook ad design, it is £25 each (plus any extra revision rounds we agree in writing).
We are not obliged to supply new logos or ads every month.
Where email is included on Option 2, it is supplied on the terms in the Email services section below, including the 1GB total capacity limit unless we state otherwise in writing.
8. Google ranking
Google ranking is an optional add-on at £187.99 per month. It does not include the website, hosting, unlimited changes, logo design, email, or the other items in Option 1 or Option 2. You need a website plan as well if you want those.
It includes the extra items shown for Google ranking on the plans page, including:
- setup of one Google Business Profile
- optimised for one keyword (for example “plumber near me”)
- 10+ service pages
- 10+ location pages
- 25+ directory listings
- ongoing Google indexing
- fully managed Google reviews
- regular profile posting
Google ranking pricing is per business entity. Extra businesses, extra Google Business Profiles, extra service pages, extra location pages or extra directory listings beyond those numbers are quoted separately unless we agree otherwise in writing.
We may refuse listings or pages that we believe would harm the site, breach a third-party’s rules, or be misleading.
Google ranking — no guarantee of position
Work on Google ranking is aimed at helping the business appear on the first page of Google. That is a description of the work we do, not a guarantee of a ranking, a listing date, or a position in search results.
We cannot guarantee your position on Google. Google’s algorithm changes constantly and is outside our control. Rankings can go up or down, including after work we have done.
Most clients do see progress towards page one of Google within ninety (90) days, but that is not a guarantee, a warranty, or a condition of the contract. Results depend on your market, competition, location, reviews, website content, and Google’s own systems.
For a separate guaranteed first-page-of-Google service, please contact us for a quote: info@vgdigitalsolutions.com. That service is only provided if we agree it in writing and is not included in Option 1, Option 2 or Google ranking unless that written quote says so.
9. Email services
This clause applies whenever we supply email. That includes email included in a plan (Option 2) and email supplied as an additional package, whether with Option 1 or on its own.
What we supply
Email may be supplied as forwarding, as one or more mailboxes, or as a mix, depending on what we have agreed with you. Unless we confirm a full mailbox in writing, included email is a forwarding service only. Extra addresses, extra mailboxes, extra capacity, or a move from forwarding to a mailbox are quoted separately unless we have already agreed them in writing.
Capacity
Total email capacity is limited to one gigabyte (1GB) unless we state a different limit in writing. That 1GB is the combined total for your account. It covers all mailboxes, aliases, forwarding, sent items, spam and trash together. It is not 1GB per address.
If you reach or exceed the limit, we may stop incoming or outgoing mail, bounce messages, require you to delete mail, or quote a paid upgrade. We are not obliged to keep mail that takes you over the limit. We are not liable if mail is delayed, bounced, rejected or lost because the allowance is full.
Use of the service
You must use email lawfully. You must not send spam, bulk unsolicited marketing, phishing, malware, or anything illegal, or anything that could harm our systems, other customers, or our reputation.
We may suspend or cancel email immediately if we reasonably believe you have breached this clause, if a provider flags the account, or if use is harming our service. Sending volume, attachment size and the number of addresses may also be limited by us or by the email provider. We may set those limits acting reasonably.
No guarantees
We do not guarantee that email will be delivered, received, virus-free, or kept out of spam folders. Filters, blocklists, provider outages and the recipient’s systems are outside our control.
Email is not a backup or archive service. You should keep your own copies of anything important. We are not liable for lost, deleted, delayed or undelivered mail, or for a mailbox filling up.
Your responsibilities
You are responsible for passwords, who has access, and how the accounts are used. You must tell us promptly if you think an account has been compromised.
We do not monitor mailboxes for you. You should not rely on this service as your only copy of business-critical mail.
Third-party providers
Email runs on third-party systems. Their rules, downtime, storage counting, spam filters and account closures are outside our control. We may change provider without reducing the 1GB allowance (or any other allowance we have agreed in writing).
When email stops
Email is only provided while the relevant plan or add-on is paid up. If payment fails, we may suspend email. After cancellation (or after the thirty-day notice period), we may close the addresses and delete the mail. We are not obliged to export, transfer or keep mail unless we agree that in writing, and we may charge for that work.
10. Fees, billing and late payment
Fees are in pounds sterling and exclusive or inclusive of VAT as shown on the invoice or checkout. If VAT applies, it will be added at the rate then in force.
Monthly fees are billed in advance for each billing period through the payment link or method we give you. By paying, you authorise recurring charges for the plan you chose until you cancel in line with these Terms.
If a payment fails, we may retry the charge, suspend the website, domain connection, email or SEO work, and charge reasonable administration costs. We may charge statutory interest and compensation on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
We may change monthly prices on at least 14 days’ notice by email. If you do not accept a price change, you may cancel before it takes effect. Continuing to use the service after the change date is acceptance of the new price.
11. Cancellation
There is no ongoing fixed-term contract. Cancellation requires thirty (30) days’ notice. Give notice by emailing info@vgdigitalsolutions.com (or using any cancel option we provide).
The thirty-day notice period starts on the day we receive your notice. You remain liable for plan fees during that period. Fees already paid are not refunded. We will continue to provide the paid services during the notice period.
Handover fee
If you want us to hand over the website files, transfer a domain we registered for you, or both, a cancellation handover fee of £40 is payable. That £40 covers both the files and the domain transfer. It is not charged twice.
We will make the website files available for download and, if you ask, transfer the domain into your name and to a provider you nominate, after that fee is paid and the notice period has ended. Billing then stops and we may take the site offline.
If you cancel and do not want the files or a domain transfer, the £40 is not due. We are not obliged to keep the site, files or domain available after the notice period.
The £40 does not replace plan fees for the notice period. It is separate from the up-to-£20 charge in section 4 (domain ordered with your go-ahead where you never start paying for a plan). That £20 situation is not a cancellation of a paid plan; once that £20 is paid, we transfer that domain at no further cost from us.
We may cancel or suspend the services immediately if you do not pay, you seriously breach these Terms, you abuse staff, or we reasonably believe the site or materials are unlawful, defamatory, or infringe someone else’s rights. In that case no refund is due for the current period unless the law requires one. If you still want files or a domain transfer after we cancel for those reasons, the £40 handover fee still applies.
12. Refunds
The website design included in the plan is a custom service prepared for you. Once we have started design work, that design element is non-refundable. Hosting and monthly plan fees already paid for the current period are non-refundable, as set out in the cancellation clause. Nothing in this clause limits any liability we cannot exclude by law.
13. What you must give us
You must give us accurate business information, photos, prices, service areas and other content, and you must have the right to use everything you send us. You confirm that your content does not infringe copyright, trade marks or anyone’s privacy, and is not illegal or misleading (including under the Consumer Protection from Unfair Trading Regulations, where they apply to your own customers).
Delays on your side (missing photos, slow feedback, failed payments) push back our timescales, including the 24-hour hosting target, which starts after we have what we reasonably need and payment has cleared.
14. Client content and copyright
Any images, text, logos, video or other content you supply for us to put on your website is understood by us to be free of copyright charges, royalties and similar restrictions. You confirm that you have the full rights to use those files on your website, and that we may use them for that purpose.
If you ask us to, we will use royalty-free, attribution-free stock images on the website instead of (or as well as) material you supply.
You remain responsible for claims that content you supplied infringes someone else’s rights. We are not liable for copyright, royalty or similar claims arising from files you sent us.
15. Intellectual property
We own the website templates, code, structure and our pre-existing tools. You own your logo, photos and copy, or you warrant that you have a licence to use them. While your subscription is paid up, we give you a non-exclusive licence to use the live website for your business.
That licence ends when the thirty-day notice period ends after cancellation, or when the paid period ends after non-payment. We may then remove the site from our hosting. After cancellation, website files and any domain we registered for you are handed over only as set out in the cancellation clause (including the £40 handover fee where it applies). We are not obliged to keep a domain active after the plan ends.
We may show the site (or screenshots of it) in our portfolio and marketing unless you ask us in writing not to.
16. Third-party services
Domains, Google, Facebook, email providers, payment processors and directories are third parties. Their rules, downtime, fees and decisions are outside our control. We are not liable for their acts or omissions, including Google not indexing a page, a directory rejecting a listing, or a mailbox filling up.
17. Support
Support hours are as described on the plans page for your plan (or, if none are stated, Monday to Friday, 9am to 5pm UK time, excluding UK bank holidays). We aim to respond promptly but we do not guarantee a response time unless we have agreed one in writing.
18. Warranties and limitation of liability
We will provide the services with reasonable care and skill. We do not warrant that the website, hosting, email or SEO will be uninterrupted, error-free, or will produce any particular number of leads, sales or rankings.
We are not liable for loss of profit, loss of business, loss of data, loss of goodwill, or any indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise.
Our total liability arising out of or in connection with the services is limited to the plan fees you actually paid us in the three (3) months before the claim. This cap does not apply to death or personal injury caused by our negligence, fraud, or any other liability that English law does not allow us to limit.
You should keep your own backups of content you send us and arrange any insurance you need for your business.
19. Indemnity
You will indemnify us against losses, claims and reasonable costs arising from content you supplied, your use of the website, or your breach of these Terms, except to the extent caused by our negligence or wilful default.
20. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including hosting-provider outages, internet failures, Google or Meta outages, illness, or legal changes.
21. Changes to these Terms
We may update these Terms from time to time. The current version will be on this page with the date above. Material changes will apply to the next billing period after we publish them, or earlier if we notify you by email. If you do not agree, you may cancel before the new Terms take effect.
22. General
These Terms are the whole agreement for the plans and related services, and replace any earlier discussions about them (except any written quote we both sign for extra work, such as guaranteed first-page SEO). If a court finds any part unenforceable, the rest still applies. You may not transfer this contract without our written consent. We may transfer it to another UK company that takes on the services. A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
23. Governing law
These Terms and any dispute or claim (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
24. Contact
VG Digital Solutions Limited
Company No. 17195224
The Stamp Exchange
7 Westgate Road
Newcastle upon Tyne
NE1 1SA
info@vgdigitalsolutions.com
0191 922 2952